Being a technology provider for travel & hospitality solutions like OTAs, tour operators and travel agents, we have observed that most of the agencies are facing the same issues during their communication with vendors/ suppliers that “They consume too much time to confirm the Reservation” before invoicing to the client; and the process is not a short one. In order to quote a customer, first of all, the agent must have a variety of options and choose the right product from the inventory. After that, they should check availability with the vendor – and wait for their response until the supplier confirms the availability. Don’t you think that to confirm multiple reservation items with supplier manually is taking too much of your valuable time & keeping your client waiting for too long? It will be so much easier if all you had to do was click to create an inquiry instead of writing multiple emails or making too many calls. Challenges you face to expand your business ~ Inefficient Outcome | Inefficient Time To check the availability with your suppliers for your reservation, how much time do you spend? Let’s take an example of a reservation with four services: Accommodation, ticketing, transfer & sightseeing. For each service, you need to contact the respective vendor to check availability and get the confirmation before you quote your customer. As per our clients’ day to day experience, it takes usually 30 to 50 minutes. ~ Losing access to your lead The most common issue for many travel agents will be related to leads. You have received an inquiry and based on that you need to contact your supplier to check the availability by calling or sending an email. So, once you get a reply from your vendor, you can send an offer to your potential client. Till here everything seems fine! Right? But, what if you have to leave the office and don’t have access to your emails or calls? Then you will have to hand over the lead to someone else. Doing 80% of the work manually and then giving someone else to complete it, might get frustrating at times. But if you had an automated system in place nothing would have bothered you at all. ~ Losing the business In an era of modern time, travelers live a busy lifestyle and they do not like to wait longer; they prefer quick & easy booking system. Besides the time you have spent to communicate with vendors/ customers, just think about the business you are losing because you cannot force your client to wait or your client may have no time to wait. Processing all the inquiries manually means your business is only running during your employees’ working hours. Forget about the vacations, weekends or a sick leave. Even during the working hours, travel agents’ response may be immediate only if their time zone matches with their client’s. And you may result in losing the client just because you have failed to provide a timely service. It won’t affect your client only but it can damage the reputation of your agency as well. For example, if an agent forgets to confirm a transfer for a client, the client will miss their flight and the agency will have to cover the cost of the flight ticket. Automate your business process with 9series To help our esteemed clients in the travel industry to manage their day to day business process, our IATA certified developer team has developed an application in Microsoft .Net - MVC Core and VUE JS technology to manage leads, inventories, vendors, sales, customers, quotation, flight ticketing, PNR import and print the tickets etc. This solution is helpful to manage the complete communication through the system to boost productivity and reduce the length of a sales cycle. How does it work? Let’s say there are multiple services included in your reservation, so automation helps to reduce the time to process for creating multiple inquiries to the vendors and the process of receiving response vis-a-versa. How does automation help? ~ The software automatically sends email inquiries to suppliers to confirm the availability of their services on a single click. ~ Based on their response, you will receive a notification to changes the status of each reservation item automatically from the initial state to invoiced status. ~ After getting vendor’s response, you can propose an offer to your customer by adding your markup and on a single click, offers can be sent to the customer’s inbox. ~ After getting confirmation from your customer, you can confirm same to your vendor and generate PNR/ reservation number and invoice your customer to proceed the payment. ~ In case your item is been rejected by the vendor, the item will be cancelled and your staff will automatically get a notification to make them aware so they can look for another vendor. Closing Note Are you losing your leads? Are your leads not being confirmed? Is your sales team wasting time doing repetitive manual work? It is the right time to start automating your business. Manage your vendor inquiries automatically; spend more time to focus on the sale instead of doing repetitive manual work. We have created many travel portals for our clients and they are happy with the development. Don’t wait anymore – start automation for your travel business with 9series now as it is one of the best travel portal development company.
Newsletter plays a major role in the travel business. There are many things that you might want to consider when creating and sharing a newsletter with your clients and prospective clients. Let’s take a closer look at what all needs to be taken care of before you share a newsletter. In the previous blog, we spoke of “Importance of Newsletter in the Travel Business”, here we discuss the Practices you need to follow to make an amazing newsletter. 7 Best Newsletter Practices 1. Appealing Subject Lines It is important that your subject lines are catchy. There is no need to linger around what you want to say. Be straight in passing the message to the recipient. You can add symbols, new offer, new discounts, etc in the subjects lines. Direct messages through subject lines have higher chances of being opened. 2. Your Logo Should Be Your Brand Use your Logo in every newsletter. It will help your users identify you by the brand by just seeing the Logo on it. 3. Don’t Spam Don't just keep sending emails to anyone and everyone. Many subscribers say they receive emails too frequently from different brands. Here are stats to prove the same. Source 4. Timing & Frequency Matters There is no set rule to send emails, but sending too many is only going to annoy them. Being bothered too much will leave them with the last option to unsubscribe to your newsletters. - Timing: You need to ensure the timing of your newsletters being emailed to get higher open rates. Sending emails at the right time will end as a purchase. See what some facts have to say: Source - Frequency: You must keep a check on the number of times you sent the newsletter. Even if you will receive too many emails from some companies you are going to spam them, you don't want your customers to do that. Rather have them eagerly wait for your email. The image below will give you an overview of open rates of emails sent with conversion rates when sent in different frequencies. Source 5. Quality of Content Matters Content is the King, we just need to acknowledge the fact. Add content that your travellers can relate to. Your content must be able to pick the readers interest immediately. ~ Add links to your articles/ blog: If you have a travel business blog, Inform your audience about your blog by sending them a newsletter by mail. ~ Promotional advertisements (discounts/ coupons/ upcoming offers etc.): During the holiday season, share your coupons/discounts with the customers. Also if you want to offer a referral discount to those who recommend your services, in this case, a newsletter is the place to inform the customers of the price cut. ~ Attractive images: Use attractive and meaningful images in your newsletter 6. CTA (Call To Action) CTA plays an important role after your recipient opens an email. This is something that makes your audience want to click and get to your blog or webpage! 7. Social media shares You can also add your social media buttons in the newsletter, that allows your customers to share the same on various social media platforms. In addition, you can include Videos, Presentations, Customer testimonial etc. in the newsletter to make it more interesting for the readers. 9series has developed mail masking/ lead generating portals in ASP.Net(MVC Core) with our expert IATA Certified developers for various travel industry clients. We also provide our clients with making outstanding newsletter services with the help of our expert team of content writers, designers, social media marketers and SEO experts. You can also hire .net mvc developers for your specific projects and we will give you our best one. Conclusion A newsletter is paramount for travel businesses to keep the customers engaged and maintain a healthy relationship, which helps you to achieve a new milestone to boost your sale and generate the revenue.
Every year it is being said that travel industry won't rise in comparison to the previous year but current statistics show that tourists in 2017 are likely to be looking for opportunities to explore lesser-known destinations, particularly those that are unique or untraveled. Tour and activity providers manage to get 30-40% more bookings after executing an online booking system. So the world travel is predicted to expand between 4% and 5% in 2017, driven by USA and Asia and with solid development out of Europe.
Travel industry nowadays is far more different compared to traditional traveling. Customers approach towards traveling is also modernizing- new ideas, new methods. Travelers are more and more depended on the digital platforms like mobile application, relevant travelling destination blogs, tripadvisor reviews and more for hotel and ticket booking. Statistics show that 60 percent of mobile users rely on the mobile apps for planning their holidays.
To achieve a better travel approach, the travel industry must incline towards technology and digitization to deliver a smooth and secure experience for passengers. Effectively, innovations over the last decade have led to a significant increase in automated technology to facilitate travel and make it more secure. Mobile app development companies in India are very helpful to implement intuitive use case for your business processes.
Travel agencies and agents understand that integrating technology into business is not as easy as installing the application to smartphones. They need to keep their customers engaged by providing online hotel booking, online ticket booking, maps, local trends, local favorites, reviews of places and local food. Tourist chooses anything and the merchant has an app for everything. This will also give them an upper edge over the market and will get fruitful reviews from the customers. Reviews will also be shown on different platforms and applications. With the use of growing technology of beacons, vendors can promote their brands.
For online tickets and hotel bookings, mobile application covers personalized guest experience through which tour operators stay in connection with travelers and suggest best while their way. They keep track of customers’ experiences, expectations, preferences, areas of interest through the application. They do so by customers previous experiences, form fill-ups or simply by their behaviors.
In addition to all these technological enhancements, companies also run customer loyalty programs through which they throw different discount coupons to premium customers to retain them. They attract potential customers by providing various offers for the first time application users.
In a nutshell, we as an organization provide solution for travel and hospitality industry by keeping all aspects of customer needs and ease in the mind. We cater needs of all the players available in the market by being a mediator of top mobile application development company.
Today, leading travel and hospitality professionals are sharpening & spending more and more on their online presence. If you are into travel & hospitality business, this is the best time to start growing digital to get a hold on mobile travelers. Preferring a right travel and hospitality technology solution can drive you ahead than your competitors.