Do you know what wonders can a mobile app do to your business? Whether you have just started a business or you are an established name, a mobile app can definitely add value to it. The last two years have seen incredible growth in smartphone users. A recent study highlights that almost 81% of the users generally conduct an online search for a product or service.
Businesses engaged in selling products and services would find that an app is monumental in increasing their sales. Oracle and Mobile Smith have already researched that almost over 60% of users prefer mobile applications over websites for online shopping. Mobile applications have become essential for the survival of the fittest. They are convenient, simple, and attract the maximum audience.
Why Your Business Needs a Mobile App
One crucial reason why a business needs to develop a mobile application is that apps use powerful backends that assist in delivering a seamless user experience for users by performing faster functions on front-end. Below are some of the significant advantages of launching a mobile app:
Visibility and Recognition
The target audience is the most critical part of a business. Once it has been established, a brand needs to spread awareness about its products and services. While a website is the best solution for creating awareness, an app goes a step ahead to make sales. Since users prefer browsing on mobile apps than websites, apps can help pave the communication road between the customers and the brand.
Through an app, businesses can send dedicated push notifications, reminders, updates of their services and new schemes. Apps also collect location data that helps brands in creating location-wise schemes for customers. The app-notifications play a huge part in building customer loyalty as they start recognizing the brand.
Customer Interaction and Engagement
Mobile apps have changed the scenario for providing customer service. If a business is not reachable when a customer needs them, it is at a great risk of losing them. Hence, a mobile application is a great way to enhance customer satisfaction. Customers can get instant information about the products or services they want to avail of.
There should be a two-way interaction between a business and its customers at every stage. Mobile apps are capable of seamlessly creating it, hence increasing engagement. Today, brands are developing apps that are focused on habituating their customers. They develop such features that mirror their daily habits and tasks that encourage them to get used to it in no time. It simplifies accessibility and also helps in improving user engagement.
Robust Marketing Strategies
Mobile apps are a great gateway to develop powerful marketing strategies by collecting valuable data. Apps have many functions, features, fill-in forms, search features, news, accounts; that are capable of providing full-fledged information. Apart from that, the number of times an app is downloaded, its usefulness, and their feedback also give an in-depth knowledge about the audience.
Also, mobile apps can track the buying behavior of customers through its analytics feature. It gets easier to analyze all the critical data that includes demographics, customer retention, total visitors, etc. with all this information. Thus, an app serves as a direct marketing channel to the customer base by providing you the capability of determining suitable marketing strategies.
Boosts Customer Retention and ROI
Customer satisfaction is directly proportional to increased sales and a study almost proves it true. Almost 70% of online shoppers are encouraged to buy something only if they feel satisfied with how a brand treats them. Consumer demand will grow only when they are attracted and satisfied by a product or service. If brands are offering services that customers are unable to get enough of, they can become your long-lasting and returning customers. Hence, an app is a perfect way to keep your customers coming back. An app alongside a website is a surefire way to increase business sales in the long run.
Personalized Content and Features
The biggest advantage of mobile apps is probably that customers get personalized content exclusively catered for them for an immersive experience. Brands ensure that the content for their users is tailored according to their tastes, location, preferences, and of course intent. Apps keep collecting user data since the time they first set their preferences. Brands keep on customizing data accordingly, observe engagement level, behavior, and then offer recommendations on a real-time basis.
Apart from that, apps let brands to develop different native features like Camera, Bar codes, NFC, GPS, fingerprint scan, accelerometer, etc. Thus, it becomes convenient for customers to use such features for transactions and other purposes. These features can significantly shorten the time for performing various actions bringing about a change in the user interaction.
Enhanced SEO Potential
The content used on both platforms is synonymous with each other as the brand would be selling similar products and services. Apps have a great potential to enhance the search engine rankings for both your website and app. Apart from the websites, Google also ranks apps that are optimized with original and unique content. That content can be also modified to make it similar to the website content and rank it higher.
Plus, an app can be optimized according to different app stores that enable you to reach higher rankings. You can also include different Dynamic Success Metrics to ensure that optimizing your app becomes successful. The SEO tactics can help your business app stand out in the crowd.
In today’s age, having a mobile app can be the best alternative to build a strong and secure market presence; and also help in keeping your business updated with the latest innovation. Your audience will be able to differentiate your brand among others. On top of all that, they can avail of your services anytime they want. Mobile apps offer unmatched convenience and unique quotient for selling and promoting your products and services. Moreover, when customers download, share and provide ratings for your app, it offers a living proof that they enjoy the services that are offered to them. A loyal customer base would always encourage a brand to keep improving its services for the better.