Being a technology provider for travel & hospitality solutions like OTAs, tour operators and travel agents, we have observed that most of the agencies are facing the same issues during their communication with vendors/ suppliers that “They consume too much time to confirm the Reservation” before invoicing to the client; and the process is not a short one.
In order to quote a customer, first of all, the agent must have a variety of options and choose the right product from the inventory.
After that, they should check availability with the vendor – and wait for their response until the supplier confirms the availability.
Don’t you think that to confirm multiple reservation items with supplier manually is taking too much of your valuable time & keeping your client waiting for too long?
It will be so much easier if all you had to do was click to create an inquiry instead of writing multiple emails or making too many calls.
Challenges you face to expand your business
~ Inefficient Outcome | Inefficient Time
To check the availability with your suppliers for your reservation, how much time do you spend?
Let’s take an example of a reservation with four services: Accommodation, ticketing, transfer & sightseeing.
For each service, you need to contact the respective vendor to check availability and get the confirmation before you quote your customer.
As per our clients’ day to day experience, it takes usually 30 to 50 minutes.
~ Losing access to your lead
The most common issue for many travel agents will be related to leads. You have received an inquiry and based on that you need to contact your supplier to check the availability by calling or sending an email.
So, once you get a reply from your vendor, you can send an offer to your potential client. Till here everything seems fine! Right?
But, what if you have to leave the office and don’t have access to your emails or calls? Then you will have to hand over the lead to someone else. Doing 80% of the work manually and then giving someone else to complete it, might get frustrating at times. But if you had an automated system in place nothing would have bothered you at all.
~ Losing the business
In an era of modern time, travelers live a busy lifestyle and they do not like to wait longer; they prefer quick & easy booking system.
Besides the time you have spent to communicate with vendors/ customers, just think about the business you are losing because you cannot force your client to wait or your client may have no time to wait.
Processing all the inquiries manually means your business is only running during your employees’ working hours. Forget about the vacations, weekends or a sick leave.
Even during the working hours, travel agents’ response may be immediate only if their time zone matches with their client’s. And you may result in losing the client just because you have failed to provide a timely service. It won’t affect your client only but it can damage the reputation of your agency as well.
For example, if an agent forgets to confirm a transfer for a client, the client will miss their flight and the agency will have to cover the cost of the flight ticket.
Automate your business process with 9series
To help our esteemed clients in the travel industry to manage their day to day business process, our IATA certified developer team has developed an application in Microsoft .Net – MVC Core and VUE JS technology to manage leads, inventories, vendors, sales, customers, quotation, flight ticketing, PNR import and print the tickets etc.
This solution is helpful to manage the complete communication through the system to boost productivity and reduce the length of a sales cycle.
Let’s say there are multiple services included in your reservation, so automation helps to reduce the time to process for creating multiple inquiries to the vendors and the process of receiving response vis-a-versa.
How does automation help?
~ The software automatically sends email inquiries to suppliers to confirm the availability of their services on a single click.
~ Based on their response, you will receive a notification to changes the status of each reservation item automatically from the initial state to invoiced status.
~ After getting vendor’s response, you can propose an offer to your customer by adding your markup and on a single click, offers can be sent to the customer’s inbox.
~ After getting confirmation from your customer, you can confirm same to your vendor and generate PNR/ reservation number and invoice your customer to proceed the payment.
~ In case your item is been rejected by the vendor, the item will be cancelled and your staff will automatically get a notification to make them aware so they can look for another vendor.
Are you losing your leads? Are your leads not being confirmed? Is your sales team wasting time doing repetitive manual work? It is the right time to start automating your business. Manage your vendor inquiries automatically; spend more time to focus on the sale instead of doing repetitive manual work.
We have created many travel portals for our clients and they are happy with the development. Don’t wait anymore – start automation for your travel business with 9series now as it is one of the best travel portal development company.